Legal
Refund Policy
When a subscription refund is available and how to request one.
Eligibility
This policy applies to subscriptions. We provide a refund if the service did not work through our fault or if a payment was processed by mistake. Requests are reviewed case by case. Nothing in this policy limits applicable consumer rights.
How to request
Email support@growthhack.social from the address used for the purchase. We respond within 3 business days.
Processing
Creem is the Merchant of Record. Refunds are returned to the original payment method, usually within 5–10 business days.
Chargeback
A chargeback is not a refund. If you dispute the payment with your bank, the money is returned by the bank under the rules of the payment system, not by us: the decision is the bank's, and it takes as long as the bank takes. We learn about such a payment from the payment provider and end the paid period on it. Write to us first — most cases are settled by email within days.
Effect
The subscription ends at the end of the paid period.
Contact
GrowthHack Social, support@growthhack.social.